Delivery Information
At PT Cressindo Kusuma, we aim to provide a smooth and efficient delivery service to our customers. Please read the following information carefully to understand our delivery process, times, and charges.
- Standard Delivery: Estimated delivery time is 3-7 business days. Standard delivery charges are calculated based on the weight and destination of your order and will be displayed at checkout.
- Express Delivery: Estimated delivery time is 1-3 business days. Express delivery charges are higher and also based on the weight and destination of your order.
- Free Delivery: We offer free standard delivery on orders above [specific amount] within [specific region/country].
- Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
We use the following carriers to deliver our orders:
- JNE
- TIKI
- Pos Indonesia
- DHL
- FedEx
We currently ship to the following regions/countries:
- Indonesia
- Malaysia
- Singapore
- Thailand
- Vietnam
If your location is not listed, please contact our customer service team at [your email address] to inquire about potential shipping options.
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your order through the carrier’s website using the provided tracking number.
- Delayed or Lost Orders: If your order is delayed or lost, please contact our customer service team at [your email address] or [your phone number] with your order number. We will work with the carrier to resolve the issue.
- Damaged Orders: If your order arrives damaged, please take photos of the damage and contact us immediately at [your email address]. We will arrange for a replacement or refund as necessary.
For international shipping, please note that:
- Delivery times may vary due to customs processing and international shipping regulations.
- Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility and may vary by country. Please check with your country’s customs office to determine what these additional costs will be prior to placing an order.