Help & FAQ

1. General Information

PT Cressindo Kusuma is a leading supplier of high-quality cables and related products, dedicated to providing excellent customer service and top-notch products.

You can contact us via email at [Your Customer Service Email Address] or by phone at [Your Customer Service Phone Number]. Our customer service team is available Monday to Friday, from 9:00 AM to 5:00 PM.

2. Orders

You can place an order through our website by adding items to your cart and following the checkout process. You can also contact our customer service team to place an order over the phone.

If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that we cannot make changes or cancel orders once they have been shipped.

3. Shipping

We offer Standard Delivery, Express Delivery, and Free Delivery on orders above a certain amount. For more details, please refer to our Delivery Information page.

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order on the carrier’s website using the provided tracking number.

4. Returns and Refunds

Items must be returned within 30 days of the original purchase date in their original packaging and condition. For more details, please refer to our Returns Policy page.

To initiate a return, please contact our customer service team with your order number and details of the item you wish to return. Follow the instructions provided to prepare and ship your return.

5. Products

Yes, we offer warranties on select products. The warranty period and terms vary by product. Please refer to the product’s warranty information on our website or contact us for more details.

Yes, we offer product samples for certain items. Please contact our customer service team with your sample request.

6. Payments

We accept various payment methods, including credit/debit cards, bank transfers, and online payment services like PayPal. The available payment options will be displayed at checkout.

Yes, we use secure payment gateways and encryption technology to ensure that your payment information is protected.

7. Account Management

You can create an account by clicking on the “Register” button on our website and filling in the required information.

If you have forgotten your password, click on the “Forgot Password” link on the login page and follow the instructions to reset your password.

8. Additional Assistance

If you have any other questions or need further assistance, please contact our customer service team at [Your Customer Service Email Address] or [Your Customer Service Phone Number]. We are here to help!