Returns Policy
At PT Cressindo Kusuma, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your purchase, we are here to help. Please read our returns policy carefully to understand your rights and our obligations.
- Items must be returned within 30 days of the original purchase date.
- Items must be in their original packaging, unused, and in the same condition as when received.
- Proof of purchase (receipt or order confirmation) must be provided.
- Items on sale or clearance
- Gift cards
- Perishable goods (such as food, flowers, or plants)
- Personal care items (such as cosmetics, skincare products, or underwear)
Contact Us: Email our customer service team at [your email address] or call us at [your phone number] to initiate a return. Please provide your order number and details of the item you wish to return.
Prepare the Package: Carefully pack the item in its original packaging, including all accessories, manuals, and any free gifts received with the purchase.
Shipping the Return: Ship the return package to the following address:
PT Cressindo Kusuma
Jl. Kamal Muara III No.2A, RT.1/RW.3
Kamal Muara, Kec. Penjaringan
Kota Jkt Utara, Daerah Khusus Ibukota Jakarta 14470
IndonesiaYou are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.
- Once we receive and inspect your return, we will notify you via email of the status of your refund.
- If the return is approved, a refund will be processed to your original method of payment within 7-10 business days.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at [your email address].
If you receive an item that is damaged or defective, please contact us immediately at [your email address] with photos and details of the issue. We will arrange for a replacement or refund as necessary.