Warranty
At PT Cressindo Kusuma, we are committed to providing high-quality products and excellent customer service. Our warranty policy ensures that you are protected against manufacturing defects and workmanship issues. Please read the following information carefully to understand our warranty terms and conditions.
- Our warranty covers defects in materials and workmanship under normal use.
- The warranty period varies by product. Please refer to the specific product page for detailed warranty information.
- The warranty applies only to the original purchaser and is non-transferable.
- The warranty period begins on the date of purchase.
- The length of the warranty period is specified on the product page and/or included documentation.
- Manufacturing defects in materials and workmanship.
- Malfunctions under normal use and conditions.
- Damage caused by misuse, abuse, or neglect.
- Normal wear and tear.
- Unauthorized modifications or repairs.
- Damage caused by accident, fire, or other external causes.
- Consumable parts, such as batteries, unless otherwise specified.
Contact Us: If you believe your product is defective and within the warranty period, please contact our customer service team at [Your Customer Service Email Address] or [Your Customer Service Phone Number].
Provide Information: Be prepared to provide your proof of purchase (receipt or order confirmation), a description of the issue, and any relevant photos or videos.
Evaluation: Our customer service team will evaluate your claim and determine whether your product is eligible for warranty service.
- Repair: If your product is eligible for warranty service, we may choose to repair it.
- Replacement: If repair is not feasible, we may replace the defective product with a new or refurbished product of equal or greater value.
- Refund: In some cases, we may offer a partial or full refund at our discretion.
- For valid warranty claims, we will cover the cost of shipping the repaired or replaced item back to you.
- You are responsible for the cost of shipping the defective item to us.
- Our liability is limited to the repair, replacement, or refund of the defective product as described in this warranty policy.
- We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products.